Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sarah@awkwardauntie.com and we'll send you the mailing information.
Shipping
Email sarah@awkwardauntie.com to receive the mailing address to ship your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sarah@awkwardauntie.com and we'll send you the mailing information.
Shipping
Email sarah@awkwardauntie.com to receive the mailing address to ship your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.